This all matters because a company's reputation is linked to its name. Name changes and corporate layers, like in this case, make it hard for consumers to research a company. The Better Business Bureau shows more than 2,300 complaints against HomeSure. Better Business Bureau Among the items we found: The Better Business Bureau BBB received more than 2,300 complaints about HomeSure nationwide in the past three years. That sounds like a lot, but as past Bamboozled columns have shown, it's impossible to tell whether a complaint number is high or low without having the perspective of knowing how much business a company does. We asked CCHS, but a spokeswoman refused to say how many warranties it has. She did say it manages more than one million claims per year. BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company.
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Department of Housing and Urban Development. The letter suggested that brokers and agents could be violating the Real Estate Settlement Procedures Act if they accepted a fee for selling home warranties. That’s because referral fees for “settlement services” are banned under the federal law, and confusion has reigned ever since over the acceptable conditions for receiving compensation. Even a clarification letter from HUD two years later, which said warranty sales were permissible as long as sales efforts constituted more than simply referrals and fees were reasonable, did not stem the confusion, since the follow up guidance continued to suggest that warranties were a “settlement service. ” The conflicting interpretations led to lawsuits, including a class action case against American Home Shield. The company denied any wrongdoing but settled its suit in 2011 to avoid further litigation costs.